Delivery Policy

Order Fulfilment:

All orders placed on our website are fulfilled and shipped by Australia Post (AusPost). Once your order is processed, it will be dispatched from our warehouse using AusPost’s delivery services.

Shipping Options:

We offer a range of shipping options via AusPost, including Standard Parcel Post and Express Post. The available options will be displayed at checkout based on your delivery location.

Delivery Timeframes:

Estimated delivery dates are provided at checkout. Delivery times vary depending on your location and the shipping method selected. Standard Parcel Post deliveries typically take 2–7 business days, while Express Post deliveries usually take 1–3 business days (subject to AusPost network conditions).

Shipping Costs:

Shipping costs are calculated at checkout based on AusPost’s current rates and the selected shipping method.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can track your package using this number on the Australia Post tracking page.

International Shipping:

We offer international shipping to select countries via AusPost International. Delivery times and costs vary depending on the destination. All international shipping rates will be displayed at checkout.

Delivery Issues:

If your parcel is lost, delayed, or arrives damaged, please contact our customer service team immediately. We will work directly with AusPost to investigate and resolve the issue as quickly as possible.

Address Accuracy:

Please ensure your shipping address is correct when placing your order. We are not responsible for parcels delivered to incorrect addresses provided by the customer.

Product Availability:

In rare cases, items may become unavailable after your order has been placed. If this occurs, we will notify you promptly and issue a full refund.

Returns and Refunds:

We follow Australian Consumer Law and our store returns policy. If you wish to return a product, please contact us for return instructions. Products must be returned in their original condition unless faulty. Refunds will be processed once the returned item has been received and inspected.

Contact Us:

For any questions regarding deliveries or returns, please contact us at hello@bondisoda.com.au or call us on +61 2 5555 1234.